Privacy Policy

Last updated: November 2025

1. Data Controllers

System32 Limited

Company Registration: 76243454

Address: Room 409, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong

EU VAT: RO50513266 (Fiscal Representative: BLACK MESA S.R.L.)

UK VAT: 471 1289 94

Email: privacy@system32.hk

BLACK MESA S.R.L.

VAT: RO42751194

Address: Str. Principala 94B, Cozieni, Buzau, Romania

Developer of the service and Google Play applications

2. About Our Service

This radio code recovery service is developed and maintained by BLACK MESA S.R.L., the trusted company behind popular automotive apps on Google Play with over 13,000+ positive reviews and more than 1M downloads.

Billing and payment processing are handled by System32 Limited, which maintains EU VAT registration (RO50513266) through its fiscal representative BLACK MESA S.R.L. for seamless European service delivery.

3. What Data We Collect

  • Radio serial numbers (e.g., M290101, V123456)
  • Generated anonymous user ID (stored locally)
  • Transaction data (order number, timestamp, amount)

  • Processed securely via Stripe (System32 Limited account)
  • We do NOT store credit card details
  • Billing address (for invoice generation)
  • VAT number (if provided for business purchases)

  • Google Analytics 4 with IP anonymization
  • Country, device type, pages visited
  • No personally identifiable information

  • Intercom chat conversations
  • Email address (if provided for support)
  • Support ticket history

  • Trustpilot reviews (if you choose to leave feedback)

4. Legal Basis for Processing

4.1 Contract Performance
Article 6(1)(b) GDPR
  • Processing your radio code order
  • Delivering the activation code
  • Providing customer support
  • Issuing invoices
4.2 Legitimate Interest
Article 6(1)(f) GDPR
  • Anonymous analytics to improve service
  • Fraud prevention and security
  • Essential cookies for site functionality
  • Service quality monitoring
4.3 Legal Obligation
Article 6(1)(c) GDPR
  • Tax records retention (10 years)
  • VAT compliance across jurisdictions
  • Anti-money laundering requirements
4.4 Consent
Article 6(1)(a) GDPR
  • Marketing emails (if opted in)
  • Non-essential cookies (if accepted)

5. Important Usage Terms

By using this service, you confirm you have the legal right to unlock the radio and accept full responsibility for the use of the code provided.

6. How We Use Your Data

✓ We use your data to:

  • Generate and deliver radio unlock codes
  • Process payments and issue invoices
  • Provide customer support via Intercom
  • Improve service quality through anonymous analytics
  • Comply with legal and tax obligations
  • Prevent fraud and abuse

✗ We never:

  • Sell your personal data
  • Share data with third parties for marketing
  • Use your data for purposes not listed here
  • Store credit card information

10. Your Rights (GDPR/CCPA)

Right Description GDPR Article
Access Request a copy of your personal data Article 15
Rectification Correct inaccurate data Article 16
Erasure Request deletion (except legal obligations) Article 17
Portability Receive your data in portable format Article 20
Object Object to certain processing Article 21
Restrict Limit how we use your data Article 18
To exercise rights: Contact privacy@system32.hk
Response time: Within 30 days

17. Contact Information

EU Representative
BLACK MESA S.R.L.
Address: Str. Principala 94B
Cozieni, Buzau
Romania
VAT: RO42751194
Billing Entity
System32 Limited
Room 409, Beverley Commercial Centre, 87-105 Chatham Road South
Tsim Sha Tsui
Hong Kong
EU VAT: RO50513266
UK VAT: 471 1289 94

This service is provided by System32 Limited (EU VAT: RO50513266) in partnership with BLACK MESA S.R.L. (RO42751194)